Frequently Asked Questions
Welcome to Calming Pup!
Shipping Rates
CalmingPup is pleased to offer FREE SHIPPING on all orders over $50.
All other orders qualify for $7 flat rate shipping in the contiguous United States.
Packaging
Our packaging methods help us reduce our carbon footprint by reducing the number of delivery vehicles on the road. Many of our products are shipped under compression. When you unpack your bed, give the faux-fur and prima-loft inserts a few hours to recover from the compression. You can also fluff up the bed, or let your pet do it for you as they burrow around in their new space.
When Will I Receive My Order?
Shipping times vary according to shipping method and destination. CalmingPup automatically sends you a confirmation email once you’ve placed your order. Your order tracking number will arrive in a separate email, after your order has been processed and shipped. Order processing typically takes 1-3 days.
If you have any questions about tracking, please email us at support@calmingpup.com
Order Tracking
We will automatically send you a confirmation email and tracking number once your order has been fulfilled by our team. You can track your order by following the tracking link in your shipping confirmation email.
Refunds and Returns
If you (or your pup) aren’t 100% satisfied with your purchase, you have 30 days after receiving your item to request a refund. Returns received within 31-60 days of original ship date will receive store credit. We cannot accept returns after 60 days.
Refunds are issued to the original form of payment.
Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
To request a return, please contact us at support@calmingpup.com
Is the CalmingPup Dog Bed Machine Washable?
Yes! For size Extra Small, Small, Medium and Large, you can put the entire dog bed into the washing machine and dryer. We recommend that you close all zippers before washing. For sizes Extra Large and Jumbo, the cover is removable and machine washable, but be sure that you only wash the bed cover, not the prima-loft inserts.
Are the CalmingPup Blankets and Couch Protectors Machine Washable?
Yes! Both our blankets and our couch protectors are machine washable. We recommend that you close all zippers and remove the prima-loft insert from the couch protector before washing.
Any Other Questions?
We want you to be 100% satisfied with your purchase. If you have any further questions, please don’t hesitate to reach out to us at support@calmingpup.com