Frequently Asked Questions - Calming Pup
FAQ's (Our Response With COVID & Deliveries)
Calming Pup is still open and fully operational across the globe
During these difficult times, our priority at Calming Pup is to continue delivering goods and services to our customers across the globe.
We know that you may be worried about purchasing our products during this unsettling time. This is why we have created this page to put your mind at rest about our products it's safe in relation to COVID-19.
With new developments emerging fast, we have created this page to share any significant news and updates that may have an impact on how you do business with us.
What if the virus is transferred over to the product that is shipped to me?
1. As our products are shipped via airlines, you might have guessed that up at 40,000ft in the air it is a little colder than down on earth. This means that at sub 0°C temperatures the virus cannot survive eliminating the risk of it being carried on your package.
2. All carrier are experiencing some delays in deliveries. International shipments are also being delayed due to bio-tech experts having to ensure no parcels or personnel are carrying the virus. We hope you can kindly understand and rest assured your products will arrive in good faith.
We hope this clears up any questions you had around this subject and we would like to remind everyone to stay safe out there during these unprecedented times.
Can I still shop online on Calming Pup?
Yes. You are still able to shop online and receive orders as normal. However, our current line of offers are currently all in 60% OFF to help us stay afloat during these difficult times.
Are postage times delayed?
We’re currently experiencing high order volumes and our contact centers and warehouses are busier than usual. Please be aware that delivery times and enquiry response times may be delayed on account of high volumes.
Deliveries may take up to:
15-20 Business Days for new orders starting July 9th 2020.
30-45 Business Days For Orders Before July 9th 2020
(We Changed To Faster & Better Carriers July 9th 2020)
Days due to limited production teams, staff, airlines, flights, new sanitary measures due to the COVID-19.
While the majority of our products are not affected and shipping times are as slightly delayed due to new sanitary measures, some items may have a delayed dispatch or postage time. We advise customers to kindly understand and hope you can still support us!
DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Unfortunately, due to the current rise in prices globally, we are not able to ship any orders outside USA. Please do reach out to us if you have any special orders outside USA so we can assist you with manual orders.
Shipping is FREE to the USA and you can purchase additional shipping service if you would like to skip the line within processing & dispatch.
We ship from different parts of the World using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
How long is the delay for my order due to the current world climate?
If you ordered before July 9th, 2020, deliveries are 30-45 Business Days (Not Including Weekends). Due to the covid-19, we have received limited staff, flights reduced, production times delay so please note about the additional delays depending on your location as it varies on each postal offices.
If you ordered after July 9th, 2020. We have signed new contracts with faster freight carriers!
Deliveries may take 15-20 Business Days not including weekends and may be subjected to COVID delays up to 1 business week or two business week additional timeframe from our initial statement.
We hope you can kindly wait patiently and we promise all products will be delivered in good faith with the highest quality.
My Tracking Number Is Not Moving! I'm very concerned
Please do not stress too much about your package on daily basis. It is moving well and tracking may be updated when it reaches a certain destination.
Third party websites (Universal Tracking Websites) may also be a little bit slow with updates as it only tries to pick up data.
Please note that your order is always moving and please understand that there are currently lots of reasons for delays, limited staff, COVID-19 limitations of working, flights reduced, transit times affected, and so much more.
Please note that after receiving your tracking number, it may take 1-2 weeks to fully operate as we rely on the third party tracking websites to pick information from our internal systems.
After receiving your tracking number, it may show "Invalid" so we kindly ask you wait it out for 1-2 weeks and please be rest assured it will be delivered within our estimated timeframe.
To Track Your Order Please Click The Button Below
We look forward to continuing to serve you. Thank you and we hope you remain safe during this unfortunate times!