Frequently Asked Questions - Calming Pup
FAQ's (Our Response With COVID & Deliveries)
Calming Pup is still open and fully operational across the globe
During these difficult times, our priority at Calming Pup is to continue delivering goods and services to our customers across the globe.
We know that you may be worried about purchasing our products during this unsettling time. This is why we have created this page to put your mind at rest about our products it's safe in relation to COVID-19.
With new developments emerging fast, we have created this page to share any significant news and updates that may have an impact on how you do business with us.
What if the virus is transferred over to the product that is shipped to me?
1. As our products are shipped via airlines, you might have guessed that up at 40,000ft in the air it is a little colder than down on earth. This means that at sub 0°C temperatures the virus cannot survive eliminating the risk of it being carried on your package.
2. All carrier are experiencing some delays in deliveries. International shipments are also being delayed due to bio-tech experts having to ensure no parcels or personnel are carrying the virus. We hope you can kindly understand and rest assured your products will arrive in good faith.
We hope this clears up any questions you had around this subject and we would like to remind everyone to stay safe out there during these unprecedented times.
Can I still shop online on Calming Pup?
Yes. You are still able to shop online and receive orders as normal. However, our current line of offers are currently all in 60% OFF to help us stay afloat during these difficult times.
Are postage times delayed?
Postage times are delays up to a week before shipment as they have to go through various sanitary and hygiene protocols before being dispatched to an air freight service.
Unfortunately this is something or any online retailers can control as this is a new universal measurement for the packages.
We’re currently experiencing high order volumes and our contact centers and warehouses are busier than usual. Please be aware that delivery times and enquiry response times may be delayed on account of high volumes.
(Especially November/December seasons)
Deliveries may take up to: 10-15 business days + 1 week processing during peak seasons of end of year.
Average delivery times are 6-8 business days after receiving a tracking number. 1 week or so to receive the tracking number from date of purchase. As airlines take some time to reach out to us to give us the batch of tracking.
DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes we do! We ship almost worldwide! If we do not ship to your country, please do reach out to us and we will be more than happy to assist you with delivery!
Usual Shipping & Delivery Countries:
United States, Australia, United Kingdom, New Zealand, Canada, & More!
We ship from different parts of the World using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
How long is the delay for my order due to the current world climate?
Deliveries may take 10-15 Business Days (after receiving the tracking number and not including weekends) and may be subjected to COVID delays up to 1 business week or two business week additional time-frame from our initial statement.
Delivery time-frames vary from location to location depending in your local COVID-19 restrictions and protocols.
We hope you can kindly wait patiently and we promise all products will be delivered in good faith with the highest quality.
My Tracking Number Is Not Moving! I'm very concerned
Please do not stress too much about your package on daily basis. It is moving well and tracking may be updated when it reaches a certain destination.
Please note that your order is always moving and please understand that there are currently lots of reasons for delays, limited staff, COVID-19 limitations of working, flights reduced, transit times affected, and so much more.
After receiving your tracking number, it may show "Invalid" so we kindly ask you wait it out for 3-4 business days and please be rest assured it will be delivered within our estimated time-frame.
To Track Your Order Please Click The Button Below
We look forward to continuing to serve you. Thank you and we hope you remain safe during this unfortunate times!