Frequently Asked Questions
Welcome to Calming Pup!
Find answers about calming dog beds, calming blankets, travel car beds, shipping, returns and how our products help anxious dogs feel more secure.
Orders and Shipping
How much does shipping cost?
CalmingPup is pleased to offer FREE SHIPPING on all orders over $50.
Orders under $50 ship for a flat rate of $7 within the contiguous United States.
When Will I Receive My Order?
Orders are typically processed within 1–3 business days.
Once your order ships, you will receive a shipping confirmation email with tracking information. Delivery time depends on your shipping destination and carrier transit times.
How do I Track My Order?
You will automatically receive an email with your tracking number once your order has shipped. Simply click the tracking link in the email to follow your delivery.
If you have questions, please contact us at support@calmingpup.com
Refunds and Returns
What is your return policy?
If you (or your pup) are not completely satisfied, you may request a return within 30 days of delivery for a full refund. Returns requested 31–60 days after delivery will receive store credit. We are unable to accept returns after 60 days.
Refunds are issued to the original form of payment.
To request a return, please contact us at support@calmingpup.com
Who Pays for Return Shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or we sent the wrong product.
In those cases, we will provide a complimentary return label.
To start a return, please email support@calmingpup.com
Product Care and Use
Is the CalmingPup Dog Bed Machine Washable?
Yes! The outer cover and waterproof inner cover are machine washable.
To wash:
- Unzip and remove bolster inserts and orthopedic foam cushion
- Close all zippers before washing
- Wash covers on gentle cycle
- Air dry or tumble dry low
Bolsters and orthopedic foam should be spot cleaned only.
Why is My Bed Compressed When It Arrives?
Some products ship under compression to reduce packaging size and environmental impact.
After opening:
- Allow orthopedic foam to fully expand
- Massage bolster inserts to help restore shape
- Expansion typically occurs within several hours
Use caution when opening packaging.
Are Calming Pup Orthopedic Beds CertiPUR-US certified?
Yes! Every piece of foam in our beds is proudly certified by CertiPUR-US®, ensuring it meets rigorous standards for low emissions, safe content, optimal performance, and long-lasting durability. This certification guarantees that our foam is free from harmful chemicals like heavy metals, formaldehyde, and ozone depleters, while also being made without PBDEs, TDCPP, or TCEP flame retardants. With CalmingPup, you can rest easy knowing your dog’s comfort and safety are always our top priority!
Is the Calming Blanket Machine Washable?
Yes. Machine wash cold on a gentle cycle.
Tumble dry low or air dry.
Is the Calming Blanket Water Resistant?
Yes. The blanket includes a hidden water resistant lining designed to help protect furniture, floors, and car seats from spills and accidents.
Can I use the Blanket In A Crate?
Yes. The calming blanket works well as a soothing layer inside crates.
Car Bed Care and Use
Is the Calming Car Bed Machine Washable?
The outer fabric can be wiped clean or spot cleaned as needed.
For deeper cleaning, remove the internal wood inserts and hose off the bed. Allow it to fully air dry before using again.
How Do I Clean the Calming Car Bed after Travel or Accidents?
For periodic cleaning, shake out dirt and fur after each trip or use a brush or lint roller to remove pet hair. Wipe down the waterproof surface with a damp cloth or mild pet-safe cleaner. For heavier messes, remove inserts and rinse the bed with water. Allow the bed to air dry. Do not put in the dryer.
Does the Calming Car Bed Fit Any Vehicle?
Our Calming Car Bed fits most vehicles, from sedans to SUVs and trucks. Double check the measurements of the product to ensure a good fit for your vehicle.
Will the Calming Bed Work for Captain Chairs and Bucket Seats?
Absolutely. Our Calming Car Bed bridges the gap between the two seats, providing a stable, flat area for your pet to relax comfortably in the car.
Anxiety & Comfort Questions
Do calming beds and blankets really help anxious dogs?
The use of soft, tactile comfort items like faux fur blankets and beds is generally recognized by pet behaviorists for providing a calm, safe environment for dogs. Supportive cushioning and raised bolsters provide a den-like feel that increases a sense of security and allows for deeper rest and emotional comfort.
What are the benefits of Orthopedic Calming Beds?
Experts emphasize that orthopedic support can help reduce pressure on joints and improve comfort for aging dogs or dogs experiencing stiffness or mobility challenges — which can lead to better sleep quality for your pet. Because discomfort and pain can contribute to restlessness or anxiety, providing orthopedic support may also help some dogs feel more relaxed and settled during rest.
Can the Calming Car Bed Help Reduce Travel Anxiety?
Many dogs feel calmer during car rides when they have a secure resting surface. The supportive structure and sturdy materials help encourage relaxation while traveling.
Still Have Questions?
We're always happy to help. Please contacts us at support@calmingpup.com and our team will respond as quickly as possible.