Our products are stored at our United States facilities, Indiana and Ohio. We use third party logistics partners (like UPS) and our average delivery time-frames are around 3-5 working days (non peak season) for items in stock and 1-3 weeks for custom production.
**Please note that during peak season holidays (December Through New Years & COVID-19 delays), deliveries may be subjected to uncontrollable delays depending on your postal delivery location which may vary from place to place.
We appreciate your on-going patience and support if this issue arises within your shipment and we will ensure to work as fast as we can to speed every process of the way.
We appreciate your patience and understanding and we look forward to serving you!
Contact us anytime on our website by clicking "Contact Us" at the main header or footer section and our friendly customer service team is more than happy to assist you with any shipping & deliveries queries.
Change Of Address Policy:
When making an order from calmingpup.com, you agree that change of delivery address is not possible once your item is shipped/delivered state. We are not able to re-ship your order if you wish to change your address once item is delivered.
Though we may be able to assist you with change if address if you can notify us within few hours/day/s of your order as long as it has not been shipped yet or dispatched.